FREQUENTLY ASKED QUESTIONS

Hello, how can we help?

ONLINE STORE

Can I change my order even though I have already sent the order?


This is no longer possible once the order has been completed. If you want to change or add something to your order, simpley get in touch with us at customerservice@tunto.com. Send us your order number of your order an let us know what changes you want to make to your order, we will immediately look into it.




How do I know if my order has arrived?


After successful transaction of the payment you will receive an automatically generated confirmation by email that your order has been successfully completed and submitted. Please note that offline payment (bank transfer) requires confirmation from our bank. If you do not receive the e-mail, please check your spam folder. Within 24h (Monday - Friday) we will send you an order confirmation by email with a more precise weekday when your order leaves our factory in Finland. When you have a question about your order, contact us via email at customerservice@tunto.com (Mon-Fri: 9 am-5pm) and we'll be happy to help answer your questions.




What are the payment options?


Currently we accept the following payment options: Credit / Debit Card We accept Visa & Mastercard. Offline Payment Make your payment directly into our bank account.




Where to redeem a voucher?


If you have received a personal voucher through our campaign, you can redeem it at the checkout process in our online shop. The discount will be reducted directly from your value.




Can I pay a partial amount and the rest after receiving the product??


Currently we do not offer this service.




What does "staining" means and how does it looks like?


Staining is a method where we optically graftage the product on the outside in black or white, whereby the wood structure remains optically visible and gives the product a unique touch. See below an example of stained oak in black and white




What is the Casambi wireless wall switch?


The Casambi Xpress wall switch is a wireless user interface that can be configured via the Casambi app. The four target buttons can control a scene or an animation of the user's choise or simply one luminaire, one luminaire group or all lamps together if so desired. FEATURE

  • Luminaire control
  • Group control
  • Control all luminaires
  • Recall Scenes
  • Recall Animations
  • Smooth dimming
  • Change of colour temperature
  • Change of indirect/direct lighting ratio
IMPORTANT Please take into account that the use of casambis wall switch requires a casambi DIM driver in our lighting systems. The driver can also be integrated later in order to use the interface in its entirety.




Can I have a quantity discount?


We are working on a quotation basis for companies only. This includes the following industry representatives: ​ Hotels, Restaurants, Retails, Institutional, Architecture and Light designers.

If you are one of these mentioned representative, contact us directly. With pleasure we provide you with an individual quotation or estimate of the costs of your project request.




How do order at our online store?


1. Browse and/or search our catalogue for items. 2. If you are unsure which option is best for you, have a question about the technical details or just want to be sure before you order, contact us via email at customerservice@tunto.com (Mon-Fri: 9 am till 5pm) and we'll be happy to help answer your questions. 3. When you want to make a purchase, select the desired attributes for the item (e.g. size, colour, length) and the amount by checking the relevant boxes. 4. Click ”Add to Cart”. You will now be directly transferred to the Shopping Cart and will be able to browse the items in the basket. 5. Check the details of your order. If you want to remove a product from the cart, click the "Remove" text below the product description. The product(s) will be removed from the basket and you can proceed. If you want to adjust the quantity, enter the desired quantity in the "Quantity" field. 6. If you have received a promo code you can redeem it in the bottom left corner in the Shopping Cart page by clicking the "Enter a promo code" text. 7. If you want to return to shopping click the ”Continue shopping” button. The selected product(s) remain in your basket and you can browse for more products. You can always return to browse the selected products by clicking ”Shopping Cart” on the upper menu of the page. 8. If you want to check out, click the ”Checkout” button. 9. You will now be directed to the Checkout page, where you will be able to edit the shipping details, delivery method, payment method, review and place the order. 10. You are now directed to the Order Confirmation page, which shows the details of your order. Check the information. You can still change any details by clicking the ”Edit” button adjacent to the product. If all details are correct, Confirm you have read and understood in our general terms and conditions by checking the box and click the ”Checkout” button 11. After successful transaction of the payment you will receive an automatically generated confirmation by email that your order has been successfully completed and submitted. Please note that offline payment (bank transfer) requires confirmation from our bank. 12. Within 24h (Monday - Friday) we will send you an order confirmation by email with a more precise weekday when your order leaves our factory in Finland.









DIMMING

Are all Tunto lights dimmable?


Without a few exceptions, all Tunto lights are dimmable. Our wall/ceiling lights with integrated power supplies (built-In) are not dimmable.




Do I need to buy a separate dimmer for my Tunto lamp?


If you choose the Casambi dimmer, no extra dimmer is needed and you get everything you need at once directly from Tunto.

If you buy a push dim switch, you can dim the light without an additional dimmer. (In total 3 cables are needed, please check the possibility of using the push dim with your electrician).

We warmly recommend these two options to get the best of our dimmable lights.




What is Casambi and how does it work?


The Casambi dimmer module is placed inside Tunto’s power supply box so it is easy to install for the electrician. Suitable for both new and old houses. Install the Casambi application and you can control the light via a mobile phone or tablet. Read more at http://www.casambi.com




What is a Dali/Push dim power supply and what does it mean?


The Dali/Push dim driver is the standard power supply in all our Pendant and Fixed wall/ceiling lights. There are two features in the same driver, beneficial for both consumers and professionals:

Push dim: in order to dim the light you only need a specific push dim switch which is internationally available in electric stores. A separate dimmer is not needed. An extra cable is required. Please check the details and installation with your electrician.

Dali: Mostly used for professional purposes and new buildings. If you have a Dali system integrated in your building, you can enjoy flexible dimming in all lighting, ranging from 0 to 100 %.




I have an existing universal LED dimmer. Is it compatible with my Tunto light?


Probably not. Please check the compatiility with your electrician by comparing the code of your dimmer and the Tunto light datasheet.




I have a phase cut dimmer (trailing or leading edge, Triac). Is it compatible with the Tunto Pendant lights?


Please check the compatiility with your electrician by comparing the code of your dimmer and the Tunto light datasheet. If you need a Triac-compatible light, please send us an email: mail@tunto.com




Dimmable and Non-Dimmable?


Dimming LED lamps can save energy and changes the visual appearance and mood of your space. You can use a dimmable LED lamp in a non-dimmable circuit. You should NOT use a non-dimmable lamp in a dimmable circuit as it may cause damage to the lamp and or circuit. They are many different types of dimmers installed in homes and offices of various specifications. So when using new LED lamps with existing dimmers there is a matching of old technology with new which can be challenging. Clarify with a qualified electrician whether a circuit works with our light and/ or which is suitable before you buy our light. Some of the issues that may occur when a dimmer is incompatible with an LED lamp are:

  • Flickering - Lamps will flicker (can also occur if a non-dimmable lamp is used)
  • Drop-out - No light output at the end of the scale
  • Dead travel - When the dimmer is adjusted there is no matching change in light output (light may not dim to acceptable level)
  • Not smooth - Light output may not go from dim to bright linearly
  • Multiple lamps - issues may become apparent when multiple lamps are added
  • Damage or failure - LED driver, circuit or LED is damaged or fails.
  • Load below minimum - The power load of the LED lamp is below the minimum required by the dimmer
  • Mixed models- Different models of LED will likely have different drivers - since drivers behave differently this could result in dimming issues.
Please consult always a qualified electrician to make any changes to your circuit.





GUARANTEE

Guarantee


Products made by Tunto Design Oy are guaranteed for 24 months according to European law. This guarantee will not apply if the installation, maintenance or use of our product has not followed our recommendations. Since wood is a natural material, a gradual change in tone may occur over time. Furthermore, if the lamps have been purchased at different times, there will be differences in colour and tone, particularly in light coloured veneers. Tunto Design Oy will not be held responsible for this. Moisture and extreme temperature changes will be prejudicial to the materials that make up your lamp. Please read all our instructions and recommendations on the use and care needed for your lamps. Damages caused by insects, vermin, accidents, alterations, tampering, misuse, reasonable wear and tear or negligence are not covered by the guarantee. Tunto Design Oy assumes no responsibility for labour costs in connection with the installation, removal or replacement of warranty products for any consequential or incidental damages. In the event customer submits a warranty claim of any kind to any products delivered, Tunto Design Oy. shall replace such defective item with a substantially similar product (subject to availability). Provided that such warranty claim is made in writing with digital photo support by the customer to Tunto Design Oy within two years from the date of the applicable invoice and it does not involve a defect that could have been discovered at the time of inspection and acceptance by the customer. Tunto Design Oy reserves the right to modify the size and/or finish of its models for product improvement purposes. Printed material is easily out dated. Please refer to our online technical details found on our web page tunto.com, to make sure that you have the most up to date information on our products.





LUMEN

What Are Lumens?


Lumens measure how much light you are getting from a light source. More lumens means it's a brighter light; fewer lumens means it's a dimmer light. In the past, we bought lightbulbs based on how much energy, or watts, they use. Wouldn't it make more sense to buy lights based on how much light they provide? Think of lumens as a "new" way of knowing how bright a lamp is. Lumens = Light Output. To achieve the same light output of a 60W conventional bulb you will need an LED lamp with around 800 - 850 lumens.




How Much Light is Enough Light?


There is no firm answer – it will depend on a number of factors including; room size and shape, height of ceilings, colour scheme, type of lamps & fitting, task areas and needs of the user. As a basic guide; below are the lumens required per Sq M (10.76 sq ft) for different room settings. In many cases a mixture of general and task lighting will be required. Kitchen 300-400 lm, Kitchen (Task) 700-800 lm, Living Room 400-500 lm, Hallway 300 lm, Bedroom 300-400 lm, Reading Area 400 lm





CRI

What Is The Color Rendering Index (CRI)


Color rendering, expressed as a rating from 0 to 100 on the Color Rendering Index (CRI), describes how a light source makes the color of an object appear to human eyes and how well subtle variations in color shades are revealed. The higher the CRI rating is, the better its color rendering ability.




Why Is The Color Rendering Important?


Good color rendering through the light has a significant impact on human well-being in terms of the perception of objects through the eye. If you can't see the obvious difference between a black and navy colored shirt or your freshly made dish looks less appealing in terms of colors, that means that your current light source has a very low CRI.




What Color Rendering Tunto Lights Have?


Natural sunlight with a CRI of 100 is the reference. High CRI is generally a desirable characteristic. Our lights are equipped with an CRI between 85 and 97.





KELVIN

Warm - Warm White Vs. Warm White - Cool White?


1800 to 3000K – Warm to Warm White - If you like the traditional yellowish colour of a conventional lamp then warm white around 2700-3000K would be the ideal choice. This is the most popular choice for homes, hallways, bedrooms and living rooms where you want to achieve a warmer and cozier, more relaxed mood.

3000 to 4000K – Warm White to Cool White - If you want a modern, clean look, you may prefer the cleaner, brighter feel of a cool white lamp (4000K+). Cool white light contains more blue light and looks brighter to the eye. It is commonly used in office settings is anything from 3000K to 4000K. Anything from white to cool white will also suit cupboards, bathrooms, studies, and kitchens.




What Is Color Temperature?


Color temperature is a way to describe the light appearance provided by a light source. It is measured in degrees of Kelvin (K) on a scale from 1000K to 10.000K. The lower the Kelvin value the warmer (yellowish) the light appears to be, the higher the Kelvin value the colder (whitish) the light.




What Color Temperature Is Right For Me?


There are no strict rules as to which should and shouldn’t be used. The choice you make in terms of the color temperature should be based on what you personally prefer and where you will use the light. In homes, between 2700 and 3000 K is preferred, as this produces a traditional and very warm yellow glow. However, if you are looking to achieve a cleaner and more contemporary look and mood, then a much higher color temperature (4000 K) is a better choice.





WHY LED?

LED Light Lifespan


The most significant advantage of LEDs in our lamps when compared to traditional lighting solutions is the long lifespan. The average LED lasts 50,000 operating hours to 70,000 operating hours or more. That is more than 40 times as long as the average incandescent bulb.




LED Energy Efficiency


LEDs generally consume very low amounts of power and depending on the existing lights and the particular LEDs installed, the savings could be more than 90%. Tunto design lamps are marked with the EU Energy Label (EEL) A++ (the most efficient)




Improved Safety With LEDs


Safety is perhaps the most often overlooked advantage when it comes to LED lighting. The number one hazard when it comes to lighting is the emission of heat. LEDs emit almost no forward heat while traditional bulbs like incandescents convert more than 90% of the total energy used to power them directly into heat. Additionally, because LEDs consume less power they can operate effectively on low-voltage electrical systems.




LEDs Turn On/ Off Instantaneously


There is no warm-up period like in the case of metal halide lamps. Additionally, frequent switching doesn’t cause degradation in the device.




LED Lights Are Mercury Free


LEDs do not have the environmental issues common to traditional lighting solutions like fluorescent or mercury vapor lights. Both of these traditional solutions contain mercury internal to the bulb and thus require special handling at the end of the product’s useful lifespan. None of these considerations are necessary with LEDs.




Less Lights Needed With LED


LEDs have a better quality of light distribution and focus light in one direction as opposed to other types of lighting which waste energy by emitting light in all directions, often illuminating areas where light isn’t required. This means that less LED lights are needed to achieve the same level of brightness given off by fluorescents and incandescent lights. Fewer lights will lower costs, reduce energy consumption and will therefore be a benefit to the environment.




LEDs Have Great Color Rendering Index (CRI)


Color Rendering Index or short CRI, is a measurement of a light’s ability to reveal the actual color of objects (eg furniture, food, textiles, rooms etc), as compared to an ideal light source (natural sunlight with a CRI of 100 is the reference). High CRI is generally a desirable characteristic. Our lights are equipped with an CRI between 85 (good) and 97 (very good). In other words, if you can't see the obvious difference between a black and navy colored shirt or your freshly made dish looks less appealing in terms of colors, that means that your current light source has a very low CRI.





RESPONSIBILITY

Our Value To The Wood


TUNTO products are produced from a renewable material, wood. Wood is an organic material that is renewable, recyclable and biodegradable. The wood we use originates from sustainable sources and is certified to support responsible forest management.




We Use LEDs In Our Products


LEDs have a better quality of light distribution and focus light in one direction as opposed to other types of lighting which waste energy by emitting light in all directions, often illuminating areas where light isn’t required. LEDs do not have the environmental issues common to traditional lighting solutions like fluorescent or mercury vapor lights.




Origin Of Our Wood


Our wood comes from countries with a short delivery route within europe. We also have wood in our assortment that comes directly from north america as it does not grow in europe. Birch: Finland | Ash: North America | Oak: EU | Walnut: North America





RETURNS & REFUND


INSTALLATION & SAFETY

Can I Install The Lights Myself?


All table and floor lights can be easily plugged into the socket.

Pendant lights, wall lights and ceiling lights work with an external or built-in power supply, which converts the AC voltage into low-voltage. The installation works for this category must be performed by professional electrician!




Can I Connect The LED To AC Directly?


Never connect an LED directly without an upstream protective diode to AC voltage. In this case, it can be assumed that the LEDs have been destroyed because the inverse voltage is exceeded. If this is the case, contact us immediately at customerservice@tunto.com




Where Can I Find The Datasheets Online?


All product, driver, dimmer, and installation datasheets you can vie & download here as PDF form





WOOD


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Company

Tunto Oy

Tekijänkatu 8

04440 Järvenpää

Finland

+358 10 421 3000

mail@tunto.com

WEEE-REG.Nr

DE 39871917

© 2020 Tunto Oy