FREQUENTLY ASKED QUESTIONS
Hello, how can we help?
Can I change my order even though I have already sent the order?
This is no longer possible once the order has been completed.
How do I know if my order has arrived?
What are the payment options?
Currently we accept the following payment options:
Where to redeem a voucher?
If you have received a personal voucher through our campaign, you can redeem it at the checkout process in our online shop. The discount will be reducted directly from your value.
Can I pay a partial amount and the rest after receiving the product??
Currently we do not offer this service.
What does "staining" means and how does it looks like?
Staining is a method where we optically graftage the product on the outside in black or white, whereby the wood structure remains optically visible and gives the product a unique touch.
What is the Casambi wireless wall switch?
The Casambi Xpress wall switch is a wireless user interface that can be configured via the Casambi app. The four target buttons can control a scene or an animation of the user's choise or simply one luminaire, one luminaire group or all lamps together if so desired.
Control all luminaires
Change of colour temperature
Change of indirect/direct lighting ratio
Can I have a quantity discount?
We are working on a quotation basis for companies only. This includes the following industry representatives: Hotels, Restaurants, Retails, Institutional, Architecture and Light designers.
If you are one of these mentioned representative, contact us directly. With pleasure we provide you with an individual quotation or estimate of the costs of your project request.
How do order at our online store?
1. Browse and/or search our catalogue for items.
Are all Tunto lights dimmable?
Without a few exceptions, all Tunto lights are dimmable. Our wall/ceiling lights with integrated power supplies (built-In) are not dimmable.
Do I need to buy a separate dimmer for my Tunto lamp?
If you choose the Casambi dimmer, no extra dimmer is needed and you get everything you need at once directly from Tunto.
If you buy a push dim switch, you can dim the light without an additional dimmer. (In total 3 cables are needed, please check the possibility of using the push dim with your electrician).
We warmly recommend these two options to get the best of our dimmable lights.
What is Casambi and how does it work?
The Casambi dimmer module is placed inside Tunto’s power supply box so it is easy to install for the electrician. Suitable for both new and old houses. Install the Casambi application and you can control the light via a mobile phone or tablet. Read more at http://www.casambi.com
What is a Dali/Push dim power supply and what does it mean?
The Dali/Push dim driver is the standard power supply in all our Pendant and Fixed wall/ceiling lights. There are two features in the same driver, beneficial for both consumers and professionals:
Push dim: in order to dim the light you only need a specific push dim switch which is internationally available in electric stores. A separate dimmer is not needed. An extra cable is required. Please check the details and installation with your electrician.
Dali: Mostly used for professional purposes and new buildings. If you have a Dali system integrated in your building, you can enjoy flexible dimming in all lighting, ranging from 0 to 100 %.
I have an existing universal LED dimmer. Is it compatible with my Tunto light?
Probably not. Please check the compatiility with your electrician by comparing the code of your dimmer and the Tunto light datasheet.
I have a phase cut dimmer (trailing or leading edge, Triac). Is it compatible with the Tunto Pendant lights?
Please check the compatiility with your electrician by comparing the code of your dimmer and the Tunto light datasheet. If you need a Triac-compatible light, please send us an email: firstname.lastname@example.org
Dimmable and Non-Dimmable?
Dimming LED lamps can save energy and changes the visual appearance and mood of your space. You can use a dimmable LED lamp in a non-dimmable circuit. You should NOT use a non-dimmable lamp in a dimmable circuit as it may cause damage to the lamp and or circuit.
Flickering - Lamps will flicker (can also occur if a non-dimmable lamp is used)
Drop-out - No light output at the end of the scale
Dead travel - When the dimmer is adjusted there is no matching change in light output (light may not dim to acceptable level)
Not smooth - Light output may not go from dim to bright linearly
Multiple lamps - issues may become apparent when multiple lamps are added
Damage or failure - LED driver, circuit or LED is damaged or fails.
Load below minimum - The power load of the LED lamp is below the minimum required by the dimmer
Mixed models- Different models of LED will likely have different drivers - since drivers behave differently this could result in dimming issues.
What Are Lumens?
Lumens measure how much light you are getting from a light source. More lumens means it's a brighter light; fewer lumens means it's a dimmer light. In the past, we bought lightbulbs based on how much energy, or watts, they use. Wouldn't it make more sense to buy lights based on how much light they provide?
How Much Light is Enough Light?
There is no firm answer – it will depend on a number of factors including; room size and shape, height of ceilings, colour scheme, type of lamps & fitting, task areas and needs of the user.
What Is The Color Rendering Index (CRI)
Why Is The Color Rendering Important?
What Color Rendering Tunto Lights Have?
Natural sunlight with a CRI of 100 is the reference. High CRI is generally a desirable characteristic. Our lights are equipped with an CRI between 85 and 97.
Warm - Warm White Vs. Warm White - Cool White?
1800 to 3000K – Warm to Warm White - If you like the traditional yellowish colour of a conventional lamp then warm white around 2700-3000K would be the ideal choice. This is the most popular choice for homes, hallways, bedrooms and living rooms where you want to achieve a warmer and cozier, more relaxed mood.
3000 to 4000K – Warm White to Cool White - If you want a modern, clean look, you may prefer the cleaner, brighter feel of a cool white lamp (4000K+). Cool white light contains more blue light and looks brighter to the eye. It is commonly used in office settings is anything from 3000K to 4000K. Anything from white to cool white will also suit cupboards, bathrooms, studies, and kitchens.
What Is Color Temperature?
Color temperature is a way to describe the light appearance provided by a light source. It is measured in degrees of Kelvin (K) on a scale from 1000K to 10.000K.
What Color Temperature Is Right For Me?
There are no strict rules as to which should and shouldn’t be used. The choice you make in terms of the color temperature should be based on what you personally prefer and where you will use the light.
LED Light Lifespan
The most significant advantage of LEDs in our lamps when compared to traditional lighting solutions is the long lifespan. The average LED lasts 50,000 operating hours to 70,000 operating hours or more. That is more than 40 times as long as the average incandescent bulb.
LED Energy Efficiency
LEDs generally consume very low amounts of power and depending on the existing lights and the particular LEDs installed, the savings could be more than 90%. Tunto design lamps are marked with the EU Energy Label (EEL) A++ (the most efficient)
Improved Safety With LEDs
Safety is perhaps the most often overlooked advantage when it comes to LED lighting. The number one hazard when it comes to lighting is the emission of heat. LEDs emit almost no forward heat while traditional bulbs like incandescents convert more than 90% of the total energy used to power them directly into heat. Additionally, because LEDs consume less power they can operate effectively on low-voltage electrical systems.
LEDs Turn On/ Off Instantaneously
There is no warm-up period like in the case of metal halide lamps. Additionally, frequent switching doesn’t cause degradation in the device.
LED Lights Are Mercury Free
LEDs do not have the environmental issues common to traditional lighting solutions like fluorescent or mercury vapor lights. Both of these traditional solutions contain mercury internal to the bulb and thus require special handling at the end of the product’s useful lifespan. None of these considerations are necessary with LEDs.
Less Lights Needed With LED
LEDs have a better quality of light distribution and focus light in one direction as opposed to other types of lighting which waste energy by emitting light in all directions, often illuminating areas where light isn’t required. This means that less LED lights are needed to achieve the same level of brightness given off by fluorescents and incandescent lights. Fewer lights will lower costs, reduce energy consumption and will therefore be a benefit to the environment.
LEDs Have Great Color Rendering Index (CRI)
Our Value To The Wood
TUNTO products are produced from a renewable material, wood. Wood is an organic material that is renewable, recyclable and biodegradable. The wood we use originates from sustainable sources and is certified to support responsible forest management.
We Use LEDs In Our Products
LEDs have a better quality of light distribution and focus light in one direction as opposed to other types of lighting which waste energy by emitting light in all directions, often illuminating areas where light isn’t required.
Origin Of Our Wood
Our wood comes from countries with a short delivery route within europe. We also have wood in our assortment that comes directly from north america as it does not grow in europe.
RETURNS & REFUND
INSTALLATION & SAFETY
Can I Install The Lights Myself?
All table and floor lights can be easily plugged into the socket.
Pendant lights, wall lights and ceiling lights work with an external or built-in power supply, which converts the AC voltage into low-voltage. The installation works for this category must be performed by professional electrician!
Can I Connect The LED To AC Directly?
Never connect an LED directly without an upstream protective diode to AC voltage. In this case, it can be assumed that the LEDs have been destroyed because the inverse voltage is exceeded.
Where Can I Find The Datasheets Online?
All product, driver, dimmer, and installation datasheets you can vie & download here as PDF form